Voice of Customer (VoC)
Listen to customer voices, drive product optimization and service improvement
Core Features
Multi-channel customer feedback collection with AI analysis
Social Media Monitoring
Auto-capture comments from Weibo, Xiaohongshu, Douyin and other social platforms, real-time grasp of user voices
AI Reply Assistant
AI smart-generate reply content, helping agents quickly respond to user comments and feedback
Third-Party Review Sync
Sync app store, e-commerce platform reviews, unified management of user feedback
Feedback Forms
Online feedback forms, collect user suggestions and issues, track processing progress
Service Complaints
Complaint handling process, ensuring issues properly resolved, improving customer satisfaction
Surveys
Create and publish satisfaction surveys, demand research, data visualization analysis
Smart Analysis
Sentiment Analysis
Auto-identify user emotion tendency
Smart Tags
Auto-classify feedback types
Trend Analysis
Discover issue change trends
Insights & Suggestions
AI-generate improvement suggestions
Use Cases
Product Optimization
Collect user feedback on product features, discover pain points and needs, guide product iteration direction
Service Improvement
Monitor service quality complaints, timely discover and resolve service issues, improve customer satisfaction
Brand Monitoring
Real-time monitor social media sentiment, quickly respond to negative comments, protect brand image
Market Research
Understand market needs through surveys, provide decision basis for new product development
