Smart Ticketing System
Efficient ticket management and collaboration platform
Core Features
AI-powered smart ticket management
AI Automation
AI ticket assistant auto-creates tickets, smart assignment, auto-reply, auto-close
Workflow Engine
Custom ticket flow process, SLA management, auto-escalation and reminders
Smart Classification
AI auto-identifies ticket type, priority, urgency, precise routing
Collaborative Handling
Multi-person collaboration, transfer, CC, internal notes, efficiently resolving complex issues
Full Tracking
Record complete ticket lifecycle, status change history, operation logs
Data Analytics
Ticket statistics reports, response time analysis, personnel performance evaluation
Ticket Handling Process
Create Ticket
Customer/employee submits issue
Smart Assignment
AI auto-assigns handler
Collaborative Handling
Team collaboratively resolves issue
Close Ticket
Confirm resolution and archive
Use Cases
Customer Support
After-sales service requests, technical support, fault repairs, providing professional timely customer service
IT Operations
IT equipment repairs, system failures, permission requests, asset management and other IT service scenarios
HR Services
Employee leave, reimbursement, onboarding/offboarding, certificate issuance and other HR service processes
Admin Services
Property repairs, meeting room booking, office supplies requisition and other administrative support
