Online Service - Intelligent Customer Service Platform
Multi-channel integration, AI-powered assistance, 7x24 quality customer service
Core Features
Comprehensive intelligent customer service solutions
Multi-channel Access
Support web, WeChat, mini-programs, APP and other channels, unified customer inquiry management
AI Assistant
AI auto-reply, intent recognition, sentiment analysis, improve service efficiency and quality
Smart Assignment
Intelligent routing assignment, support skill groups, VIP priority and other assignment strategies
Data Analytics
Real-time service data monitoring, customer satisfaction analysis, agent performance evaluation
Intelligent QA
AI automatic quality inspection of conversation records, identify service risks, improve service standards
Customer Management
Complete customer profile, conversation history, private domain traffic precipitation
Product Advantages
Fast Response
AI second-level reply, quick access to human agents
Cost Reduction
AI handles 80% of common questions, reducing labor costs
24/7 Service
Online 7x24 hours, don't miss any inquiry
Improve Satisfaction
Professional service, quick problem solving
Use Cases
E-commerce
Pre-sales consultation, order inquiry, after-sales service, full process customer service support
Finance
Business consultation, product introduction, complaint handling, compliant and secure service experience
Education
Course consultation, enrollment service, student Q&A, improve enrollment conversion rate
SaaS
Product trial, technical support, renewal service, improve customer retention
