Enterprise Knowledge Base / Help Center
AI-powered enterprise knowledge management and service platform
Core Features
Comprehensive knowledge management solution
Knowledge Management
Document classification, version control, permission settings, building structured enterprise knowledge system
AI Writing Assistant
Auto-draft document content, smart polishing, multi-language translation, greatly improving content creation efficiency
AI Knowledge Q&A
Smart Q&A based on knowledge base content, quickly locate answers, improving knowledge retrieval efficiency
Full-Text Search
Powerful full-text retrieval, supports fuzzy search, highlighting, search suggestions
Public Publishing
Publish knowledge base as public help center, providing self-service for customers
Collaborative Editing
Multi-person collaborative editing, comment feedback, change tracking, promoting knowledge co-creation and sharing
Use Cases
Internal Knowledge Base
- Technical docs, development standards, API docs
- Training materials, operation manuals, FAQ
- Processes, regulations, announcements
- Project docs, meeting minutes, knowledge deposits
External Help Center
- Product usage instructions, feature introductions
- FAQ, troubleshooting
- Video tutorials, illustrated guides
- Change logs, version notes
Core Value
- Reduce repetitive inquiries, improve service efficiency and customer satisfaction
- Accumulate enterprise knowledge assets, avoid knowledge loss
- Accelerate new employee training, reduce learning costs
- Provide self-service, reduce human support costs
- AI-powered, improve content quality and retrieval efficiency
