Smart Call Center
AI-powered cloud call center solution
Core Features
Professional telephone call center system
AI Smart Outbound
AI auto outbound calls, smart dialogue, intent recognition, reduce labor costs, improve outbound efficiency
Speech Recognition (ASR)
Real-time voice-to-text, supports multiple dialects, providing foundation for analysis
Text-to-Speech (TTS)
Text-to-voice broadcast, multiple voice options, natural fluent voice expression
Multi-Line Access
Supports SIP lines, carrier dedicated lines and other access methods, flexible configuration
Call Recording
Full recording storage, supports playback, download, meeting compliance and QA requirements
Quality Assurance
AI auto QA, emotion recognition, keyword detection, service quality evaluation
Technology Support
Based on FreeSWITCH
- Stable and reliable open-source softswitch platform
- Supports large-scale concurrent calls
- Flexible call routing strategies
- Comprehensive API interfaces, easy integration
- Supports multiple audio codecs
Use Cases
Sales Outbound
AI outbound filters qualified leads, manual follow-up on high-quality leads, improving sales efficiency
Customer Service
400 hotline, after-sales support, complaint handling, providing professional customer service
Payment Reminders
Bill reminders, overdue collections, payment notifications and other automated outbound
Satisfaction Surveys
Auto follow-up after service, collect customer feedback, continuously improve service quality
